When we launched Xodo, we set out to create a truly unique and valuable mobile PDF app.
Our intention was – and still is – to shake up the competition by providing a superior PDF reader and annotator with premium features for free. (Completely free. Even ad-free.)
It also had to be user-friendly. We wanted it to be so easy to install and work with that even a monkey could do it.
Thanks to our wonderful users, we never had to test Xodo on monkeys. This is a lucky thing for the monkeys and for us, since our users are far smarter, and also 99.9% more likely to type and post reviews to app stores.
And post reviews they have!
Our most popular app is Xodo for Android devices. Not surprisingly, we receive the majority of user reviews on our Google Play store.
Most of the feedback has been fantastic.
It always makes us happy to see other people get as excited about Xodo as we are. Clearly, we’re doing some things right!
According to our Android users, Xodo is…
“Simply the best!”
(Particularly for students)
“Better than all the rest!”
(Even Adobe and ezPDF)
As you can tell, we hang on every word you say!
But not all feedback is sunshine and lollipops.
Users also comment to highlight problems they’ve encountered or just to voice their general frustration. Clearly, we still have many things to learn.
We look at these situations as opportunities to improve.
For example, some of our users recently ran into problems using their external SD cards with Xodo…
The way we see it, it must be very annoying to download a versatile PDF app like Xodo only to find yourself unable to access your PDFs with it. That’s the whole point of getting the app!
We apologized for their understandable frustration and suggested that they contact our Support Team.
Then we reached out to the Support Team separately, as well, just to make sure they were aware of the problem. The quicker they find out about an issue, the quicker they can fix it.
We’re happy to report that the problem was quickly resolved.
We also like to take users’ advice.
People often post suggestions for new features. Although the best place for that would be the Uservoice forum, we’d be fools to ignore our users’ great ideas no matter where we read them.
For example, Alix’s comment was a common one in Xodo’s early days…
And, of course, we obliged!
Moral of the story? We love the compliments, but all feedback is good feedback.
We’re always thankful when people take the time to write a review or comment about Xodo. As far as we’re concerned, all user input is valuable, because it improves the experience for everyone else.
If we know what people like, we can make sure Xodo retains those qualities for everyone.
And if we know what people don’t like – or, more immediately, what’s broken – we can work to improve or fix those things for everyone.
So thank you for taking the time to share your thoughts, and keep that feedback coming!
What do you think?
What’s your favorite thing about Xodo? What would you change?
Xodo is the ultimate cross-platform PDF viewer and annotator.
Xodo | Transforming how the world works with PDFs